Return, Refund & Exchange Policy
At Estara, we are committed to ensuring you have an exceptional shopping experience. Each order is carefully inspected and packed with utmost care following confirmation.
To uphold our standards of quality and hygiene, we do not offer returns or refunds once your parcel has been delivered. We kindly encourage you to review all product details — including material, size, color, and measurements — as provided on our website and official pages before placing your order. We provide detailed photographs and descriptions to help you make an informed choice.
Order Cancellation
1. Unstitched Dresses: Unstitched orders may be cancelled prior to dispatch. Once the order has been handed over to our courier partner, cancellation can no longer be accommodated.
2. Stitched Dresses: Stitched ensembles are crafted exclusively for you upon order confirmation. As each piece is made to order specifically for you, we are unable to accommodate cancellation requests once confirmed.
Exchange Policy
While we do not offer returns or refunds after delivery, we are pleased to offer an exchange within 7 days of receiving your order for the following reasons:
- Manufacturing defect in the product
- Missing parts or accessories from the set
- Color variation or if you wish to exchange for a different color or product from our collection
To initiate an exchange, please contact our support team within 7 days of receipt with your order number and clear photographs or video of the product.
Exchange Conditions
To ensure a smooth exchange process, we kindly request that items meet the following conditions:
- Unused, unworn, and unwashed
- Returned in its original condition with all original tags, packaging, and accessories intact
- Without any signs of alteration or wear after delivery
All exchanges are subject to stock availability.
Shipping Charges for Exchange
For manufacturing defects or missing parts: The delivery charges for the exchange will be borne by Estara.
For color preference or exchange for another product: The delivery charges for the exchange will be borne by the customer. Please note that original shipping charges are non-refundable.
Refund Policy
A refund will only be applicable in the rare event that an ordered item becomes unavailable after payment and a suitable replacement cannot be arranged. In such cases, the refund will be processed within 5-7 business days to the original payment method or a mutually agreed method.
Need Assistance?
If you have any questions regarding exchanges or your order, please reach out to our customer support team via WhatsApp or Facebook. We are always happy to assist you.