Refund & Returns Policy

At Estara, customer satisfaction is our priority. If you receive a product with a genuine issue, we’re here to help. Please read our policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product is damaged or defective upon delivery.

  • You received an incorrect size from what you ordered.

  • An item is missing from your order.

To be eligible, you must contact us within 48 hours of receiving your order.

Return Conditions

Returned items must:

  • Be unused and unworn.

  • Include all original tags, packaging, and accessories.

  • Be in the same condition as received.

  • Not show signs of washing, alteration, or damage caused after delivery.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

  • Products that have been used or washed.

  • Items without original tags or packaging.

  • Products damaged after delivery due to customer handling.

  • Clearance, discounted, or promotional items (unless received damaged or incorrect).

Refund Policy

Refunds are only issued when:

  • The ordered item is unavailable after payment.

  • We are unable to provide a suitable replacement.

  • A return request has been approved after inspection.

Once the returned product is received and inspected, eligible refunds will be processed within 5–7 business days using the original payment method or another mutually agreed method.

Exchange Policy

If you wish to exchange an item for a different size or color:

  • The request must be made within 48 hours of delivery.

  • The requested item must be available in stock.

  • Customers may be responsible for applicable delivery charges for exchanges.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Share your order number along with clear photos of the product and packaging.

  3. Our support team will review your request and provide the next steps.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Shipping Charges

  • Original shipping charges are non-refundable.

  • Return or exchange shipping costs may apply unless the error was caused by Estara (such as sending the wrong or damaged product).

Contact Us

If you need assistance with a return, refund, or exchange, please contact our customer support team through our WhatsApp, or Facebook Page.

We’re committed to making your shopping experience as smooth and enjoyable as possible.